Shipping

• Shipping is via USPS Ground Vantage.  Delivery time is dependent upon current USPS conditions.  No delivery date can be guaranteed.
• If the package shows damage when delivered please photograph the damage before opening.  Also photograph any damage to the product.   Email these photos to mysticalmedesigns@gmail.com, so a claim can be made with USPS.  Please retain any damaged packaging material in the event the USPS requires to see it.  
• Customer is responsible for providing a correct address.  Items returned due to incorrect address will not be refunded and customer is responsible for the shipping charge to resend if package is returned.  
• Please have packages delivered to a secure location.  No refunds or replacements will be issued for items showing delivered. 

Returns 

Buyer may return an item within 30 days IF the item breaks or malfunctions due to artist error.

No returns for "I changed my mind" orders, or for custom pieces that are created specifically for a particular buyer.

No returns for wear & tear. Please follow product care instructions to ensure your item lasts.

Q&A

Q: "If a handmade item breaks or malfunctions, will you repair it if I want it repaired rather than refunded?

A: Yes. Repairs are FREE, with buyer paying shipping both ways.